Technical Support and Resources

Charles River’s Technical Support experts utilize a “follow-the-sun” approach that provides all clients with prompt and professional support, 24x7x365. Certified specialists at regional support centers help clients accurately identify and resolve issues round the clock. In addition, Charles River clients can take advantage of online and event-based resources, including:

The Client Portal

The Charles River Client Portal provides password-protected access to current and archived product and service information.

Client Advisory Committees

Client Advisory Committees (CAC) ensure that system users are intimately involved in shaping the future direction of Charles River products and services.

Additional Online & Interactive Resources

Charles River provides technical bulletins, webinars, and other resources to help clients stay informed of relevant news, updates and issues.