Technical Support and Resources

Customer Support Portal

Charles River’s Technical Support experts utilize a “follow-the-sun” approach that provides all clients with prompt and professional support, 24x7x365. Certified specialists at regional support centers help clients accurately identify and resolve issues round the clock. In addition, Charles River clients can take advantage of online and event-based resources, including:

The Client Portal

The Charles River Client Portal provides password-protected access to current and archived product and service information.


Client Advisory Committees

Client Advisory Committees (CAC) ensure that system users are intimately involved in shaping the future direction of Charles River products and services.


Additional Online & Interactive Resources

Charles River provides technical bulletins, webinars, and other resources to help clients stay informed of relevant news, updates and issues.

Technical Support

+1 781 238 0099
(press option 1)

Europe / Middle East / Africa
+44 (0)20 7397 6802

+61 3 8628 0100

+81 (0) 3 6271 8898

Tech Support Homepage