The FIX Network Specialist, located in Burlington MA, is responsible for for coordinating service delivery, changes, and support. For straightforward situations, responsible for implementing, testing, certifying, and problem support/resolution for Charles River Network Clients.

Responsibilities:

• Support team efforts to sustain a “five nines” level of availability for Charles River Network Clients.
  
• Coordinate with Clients, internal Charles River colleagues, and network vendor(s) to facilitate the following service-related functions:
  

  Design, specification, and provisioning
  

  Testing and certification
  

  Go-live implementation
  

  On-going changes and enhancements
  

  Problem troubleshooting, support, and resolution
  

  For straightforward situations, perform the aforementioned tasks.
  

• Follow departmental procedures to ensure timely, high quality delivery of service to Charles River Network Clients
  
• Ensure all Network Services database information and documentation is accurate and current.
  

Requirements:

• Proven ability to work in a mission critical operations and support environment.
  
• Some high level knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).
  
• Ability to partner with various internal departments to deliver superior customer service.
  
• Periodic off-hours support.
  
• Occasional travel to customer sites to perform on site customization, testing, or troubleshooting.
  

Qualifications:

• Minimum of 1 year experience with FIX administration and support.
  
• 3 years experience in the securities trading industry preferred.
  
• Excellent customer service skills, attention to detail, and interpersonal, verbal, and written communication skills.
  
• Aptitude for technical troubleshooting.
  
• A background in portfolio management and trading system applications is preferred.
• Bachelors Degree
  

Reply to:
Recruiting
Charles River Development
humanresources@crd.com