A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Managed Services offerings – Remote Application Management, Hosted Application Management, and Application Service Provider (ASP).

Responsibilities:

• Working closely with Clients, provide expert level remote management, administration and support for Client production Charles River IMS solutions, including:
  

  Client assistance in optimal use of the system
  

  User administration/privileges
  

  Parameter configuration changes
  

  System availability
  

  Application and database performance tuning
  

  Daily operational processing monitoring and support
  

  Charles River IMS and database software patches
  

  Charles River IMS version upgrades
  

  Assistance with problem support and resolution
  

  Business Continuity/Disaster Recovery assistance
  
  

• Working with CRD colleagues to smoothly transition new Clients to production operation.
  
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
  
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
  
  

Requirements:

• Experience with Charles River IMS software is and capabilities preferred.
  
• Experience with Investment Management Trade Order Management or related Systems.
  
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
  
• Proven ability to work in a mission critical operations and support environment.
  
• General knowledge and understanding of servers and networks.
  
• Proven ability to partner with various internal departments to deliver superior customer service.
  
• Periodic off-hours support.
  
• Occasional travel to customer sites for planning and review meetings.
  

Qualifications:

• 2+ years experience in the securities trading industry.
  
• 2+ years Charles River IMS or similar software experience.
  
• 2+ years database software experience.
  
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
  
• A background in portfolio management and trading system applications is preferred.
• Bachelors Degree

Any experience with the following is preferred: server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity.

Reply to:
Recruiting
Charles River Development
recruiting@crd.com