Technical Support & Resources


Charles River's Technical Support experts utilize a "follow-the-sun" approach that provides all clients with prompt and professional support, 24x7x365. Certified specialists in Boston, London, Melbourne, Singapore, Tokyo and Beijing help clients accurately identify and resolve issues round the clock. In addition, Charles River clients can take advantage of online and event-based resources, including:

  • Client Portal - The Charles River Client Portal provides password-protected access to current and archived product and service information

  • Client Advisory Committees - Client Advisory Committees (CAC) ensure that system users are intimately involved in shaping the future direction of Charles River products and services.

  • Client Webinars - Charles River hosts webinars introducing or responding to topics of interest to its clients.

  • Additional Online & Interactive Resources - Charles River provides email newsletters, technical bulletins, webinars, and other resources to help clients stay informed of relevant news, updates and issues.