Technical Support & Resources
Charles River’s Technical Support experts utilize a “follow-the-sun” approach that provides all clients with prompt and professional support, 24x7x365. Certified specialists in Boston, London, Melbourne, Singapore, Tokyo and Beijing help clients accurately identify and resolve issues round the clock. In addition, Charles River clients can take advantage of online and event-based resources, including:
- Client Portal - The Charles River Client Portal provides instant, password-protected access to a wealth of current and archived product and service information
- Client Advisory Committees - Client Advisory Committees (CAC) ensure that system users are intimately involved in shaping the future direction of Charles River products and services.
- Client Update Conference Call - Charles River hosts a monthly conference call to introduce or respond to topics of interest to its clients.
- Additional Online & Interactive Resources - Charles River provides email newsletters, technical bulletins, webinars, and other resources to help clients stay informed of relevant news, updates and issues.