FIX Analyst

Summary:

This is a staff position responsible for coordinating service delivery, changes, and support. The FIX Analyst will also be responsible for implementing, testing, certifying, and acting as problem support/resolution for Charles River Network clients.

Responsibilities:
  • Support team efforts to sustain a “five nines” level of availability for Charles River Network Clients
  • Coordinate with clients, internal Charles River colleagues, and network vendor(s) to facilitate the following service-related functions:
    • design, specification, and provisioning
    • testing and certification
    • go-live implementation/onboarding
    • on-going changes and enhancements
    • problem troubleshooting, support, and resolution
    • for straightforward situations, perform the aforementioned tasks
  • Follow departmental procedures to ensure timely, high quality delivery of service to Charles River Network clients
  • Ensure all Network Services database information and documentation is accurate and current

Requirements:
  • Bachelor’s Degree in Finance, Economics or equivalent field
  • Minimum of 1 year experience with FIX administration and support
  • 3 years in the securities trading industry is preferred
  • Background in portfolio management and trading system applications is preferred
  • Proven ability to work in a mission critical operations and support environment
  • Some high level knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN)
  • Aptitude for technical troubleshooting
  • Excellent customer service skills; attention to detail; and interpersonal, verbal, and written communication skills
  • Ability to partner with various internal departments to deliver superior customer service
  • Periodic off-hours support
  • Occasional¬† travel to customer sites to perform on site customization, testing, or troubleshooting

Send resume for this position: recruiting@crd.com