Systems Analyst

To better serve the growing demand for our managed service offerings – Remote Application Management, Hosted Application Management, and Software as a Service (SaaS) – we are expanding nationally and have recently opened a new location in Indianapolis. We are actively seeking a Systems Analyst to join our team. This is a client-facing, business and technical staff position responsible for managing all aspects of production Charles River IMS systems for multiple clients as part of Charles River Managed Services.

Responsibilities:

  • Working closely with Clients, provide expert level remote management, administration and support for Client production Charles River IMS solutions, including:
    • Client assistance in optimal use of the system
    • User administration/privileges
    • Parameter configuration changes
    • System availability
    • Application and database performance tuning
    • Daily operational processing monitoring and support
    • Charles River IMS and database software patches
    • Charles River IMS version upgrades
    • Assistance with problem support and resolution
    • Business Continuity/Disaster Recovery assistance 
  • Working with CRD colleagues to smoothly transition new Clients to production operation
  • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services 


Requirements:

  • Experience in managing and supporting mission critical production software applications is required Additional experience with any of the following software is desired, in order of preference:
    1) Charles River IMS,
    2) non-Charles River Trade Order Management, or
    3) Investment management related software
  • Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
  • Proven ability to work in a mission-critical operations and support environment
  • Experience or familiarity with servers and networks is preferred
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Periodic off-hours support
  • Occasional travel to customer sites for planning and review meetings

Qualifications:

  • Experience managing and supporting mission critical production software applications
  • Database software or IT technical experience
  • Charles River IMS or securities trading software experience is preferred
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
  • A background in portfolio management and trading system applications is preferred
  • Any experience with the following is preferred:  databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX
  • Bachelor’s or Master’s Degree in a technical discipline (Computer Science, Engineering, etc.)
     

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Recruiting

Charles River Development

recruiting@crd.com