Systems Analyst / Application Support

A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Managed Services offerings – Remote Application Management, Hosted Application Management, and Application Service Provider (ASP).

Responsibilities:

  • Working closely with Clients, provide expert level remote management, administration and support for Client production Charles River IMS solutions, including:
  • Client assistance in optimal use of the system
  • User administration/privileges
  • Parameter configuration changes
  • System availability
  • Application and database performance tuning
  • Daily operational processing monitoring and support
  • Charles River IMS and database software patches
  • Charles River IMS version upgrades
  • Assistance with problem support and resolution
  • Business Continuity/Disaster Recovery assistance
  • Working with CRD colleagues to smoothly transition new Clients to production operation.
  • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Requirements:

  • Experience with Charles River IMS software is and capabilities preferred.
  • Experience with Investment Management Trade Order Management or related Systems.
  • Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
  • Proven ability to work in a mission critical operations and support environment.
  • General knowledge and understanding of servers and networks.
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Periodic off-hours support.
  • Occasional travel to customer sites for planning and review meetings.

Qualifications:

  • 2+ years experience in the securities trading industry.
  • 2+ years Charles River IMS or similar software experience.
  • 2+ years database software experience.
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
  • A background in portfolio management and trading system applications is preferred.
  • Bachelors Degree

Any experience with the following is preferred: server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity.
 

Reply to:

Recruiting
Charles River Development
recruiting@crd.com